Privacy Policy — Fahana

1. Introduction

At Fahana, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website and services.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1. Personal Information

  • Name
  • Email address
  • Phone number
  • Billing information

2.2. Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and usage data

2.3. Transaction Information

  • Recharge details
  • Payment status
  • Transaction history
3. How We Use Your Information
  • We use your data to:
  • Provide and process mobile top-up services
  • Process payments and prevent fraud
  • Communicate with you about your orders
  • Improve our website and services
  • Comply with legal and regulatory requirements
4. Sharing Your Information

We may share your information with:

  • Payment service providers
  • Mobile network operators (only the data required to complete your top-up)
  • Legal or regulatory authorities when required by law

We do not sell your personal data to third parties.

5. Data Security

We use technical and organizational security measures to protect your information against unauthorized access, loss, or misuse. However, no online system can be guaranteed to be 100% secure.

6. Data Retention

We keep your personal data only for as long as necessary to:

  • Provide our services
  • Meet legal or accounting requirements
  • Resolve disputes and enforce agreements
7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how visitors use our site so we can improve performance and usability. You can manage or disable cookies in your browser settings.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for data processing

To exercise these rights, please contact us via the details on our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us through the contact page on our website.