Terms and Conditions — Fahana

1. General

1.1.These Terms and Conditions ("Terms") govern your access to and use of the Fahana website ("Site") and its mobile top-up services.

1.2. By accessing or using the Site and placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

2. Eligibility and User Account

2.1. You must be legally permitted to use online services in your country to use Fahana.

2.2. You agree to provide accurate, current, and complete information when using our services.

2.3. You are responsible for maintaining the confidentiality of your login credentials. All activity under your account is your responsibility.

3. Services

3.1. Fahana provides digital mobile top-up services, including airtime and data recharges, as shown on the Site.

3.2. Once you confirm a recharge and payment is successfully processed, the credit is delivered directly to the mobile number you provided, usually within a few seconds.

3.3. All sales are final. Once a top-up has been successfully processed, it cannot be cancelled or refunded, except in cases of proven error by Fahana.

4. Payments

4.1. All prices displayed on the Site include applicable fees, unless stated otherwise.

4.2. You agree to use the payment methods offered on the Site.

4.3. Payments are processed through secure third-party payment systems.

5. Digital Delivery

5.1. Fahana provides a digital service. No physical products are shipped.

5.2. Delivery is usually instant but may be delayed due to technical issues or mobile operator network problems.

6. Liability and Warranty Exclusions

6.1. Fahana acts as a service platform and depends on mobile network operators to carry out top-ups.

6.2. We are not responsible for delivery failures caused by incorrect telephone numbers, incorrect operator selection, or operator network failures.

6.3. Our responsibility is limited to the correct processing of your order based on the information you provide.

7. Appropriate Use

7.1. You agree not to use the Site for illegal, fraudulent or abusive purposes.

7.2.Any suspicion of fraud may result in the immediate suspension or termination of your access.

8. Confidentiality

8.1. Your personal data is processed in accordance with our Privacy Policy.

8.2. You agree that the information you provide is accurate and up-to-date.

9. Changes to the Terms and Conditions

9.1. Fahana may update these Terms at any time. Updates take effect immediately upon their publication on the Site.

9.2. Continued use of the Site after changes means that you accept the updated Terms.

10. Applicable Law

10.1. These Conditions are governed and construed in accordance with the laws applicable at the place of business establishment of Fahana.

10.2. Any dispute will be submitted to the jurisdiction of the competent courts.

11. Contact

For any questions regarding these Terms, you can contact Fahana via the contact details available on our website.